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UNRESERVED TICKETING SYSTEM (UTS)

More than 1.2 crore Rail passengers travel in unreserved coaches and trains every day and thus form the bulk of rail users. For this category of passengers Railways have introduced the facility of Computerised Unreserved Ticketing System was initially provided at 10 stations of Delhi area in the first stage as a pilot project on 15 August 2002 . Another 13 stations of Delhi area were provided with UTS counters in the second stage on 2 ^ndOct, 2002. It has since been extended in an integrated manner to more than 180 stations all over the country. UTS system has been planned to take over the Printed Card Tickets or tickets issued by self Printing Ticket Machines gradually.

UTS will provide the facility to purchase Unreserved Ticket 3 days in advance of the date of journey. A passenger can buy a ticket for any destination from the UTS counter for all such destinations which are served by that station. The cancellation of tickets has also been simplified. Passengers can cancel their tickets one day in advance of the journey from any station provided with a UTS counter. On the day of journey, the ticket can be cancelled from station from which the journey was to commence.

Indian Railway is constantly looking for new ideas to simplify and streamline procedures for the convenience of passengers. In this endeavor they have introduced several path breaking technologies on the Railway system over the years. These technical innovations have included the computerisation of reserved passenger tickets amongst several other facilities for passengers. As we introduce new facilities on the railway system, we are tempted to take a peek into the past. The legacy of the 150 years of railways in India is not only filled by the memories of the steam run trains puffing over the countryside, it is also of cardboard tickets, one for the fare and the other for reservation and of course, the memories of sending telegrams for return reservation to the station master from where one was to begin the return journey. With the introduction of the computerisation of reserved tickets, these memories have been relegated to the past. It is now considered to be a basic minimum requirement to acquire confirmed reservation for traveling, at one's convenience and proceed on a journey carrying a confirmed ticket for the return journey. This has been achieved only in the last quarter of the last century. In addition to this facility, unreserved tickets will continue to be available through the manual system and the Self Printing Ticketing Machines, wherever such facilities are available. With the introduction of this system, the Railways will also benefit in several ways. These are :

Keeping pace with the latest technology
Encouraging passengers to purchase their tickets in advance
To have online accountal of tickets sales.
To have a rational analysis of the demand of passengers on various routes in advance, so as to augment trains as per requirement.

Advantages of Unreserved Ticketing System

Reduced queue length
Enable advance planning of unreserved journey also
Reduced crowds at booking offices and stations, making ticket purchase more comfortable
Allow Indian Railways to plan extra trains and coaches as per trend of sales registered in the system.
Unreserved itinerary planning possible, tickets available from any station to any station.

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