Orthopaedically Handicapped/ Paraplegic persons
alongwith an escort (cannot travel without escort) traveling for any purpose
-- 75% in 2nd class, SL, 1st class, 3AC, AC chair car
-- 50% in 1AC and 2 AC
-- 25% in 3AC & AC Chair Car of Rajdhani/Shatabdi trains
-- 50% in MST & QST
-- One escort is also eligible for same element of concession
2
Blind persons traveling alone or with an escort for
any purpose
3
Mentally retarded persons traveling with an escort for
any purpose
4
Deaf & Dumb persons (both afflictions together in the
same person) traveling alone or with an escort for any purpose.
-- 50% in 2nd class, SL, 1st class -- 50% in MST & QST -- One escort is also eligible for same element of concession
II
Patients
5
Cancer patients traveling alone or with an escort for
treatment/periodic check-up.
-- 75% in 2nd class, 1st class, AC chair car
-- 100% in SL & 3AC
-- 50% in 1AC & 2AC
-- One escort eligible for same element of concession(except in SL and 3AC where escort gets 75%)
6
Thalassemia patients traveling alone or with an escort
for treatment/periodic check-up
-- 75% in 2nd class, SL, 1st class, 3AC, AC chair car
-- 50% in 1AC & 2AC
-- One escort is also eligible for same element of concession
7
Heart patients traveling alone or with an escort for
heart surgery
8
Kidney patients
traveling alone or with an escort for kidney transplant
Operation/Dialysis
9
Haemophilia Patients - severe & moderate form of
disease - traveling alone or with an escort for treatment/periodical
check up.
-- 75% in 2nd class, SL, 1st class, 3AC, AC chair car
-- One escort is also eligible for same element of concession
10
T.B./Lupas Valgaris patients traveling alone or with
an escort for treatment/periodic check-up
-- 75% in 2nd class, SL, 1st class
-- One escort is also eligible for same element of concession
11
Non-infectious Leprosy patients - for treatment/periodic checkup.
12
AIDS patients - for treatment/check-up at nominated ART Centres
-- 50% in 2nd class
-- 50% in MST & QST
-- One escort is also eligible for same element of concession
13
Ostomy patients - traveling for any purpose.
14
Patients
suffering from Aplastic Anaemia travelling for treatment/periodical
check-up to recognized hospitals by Mail/Express Trains.
-- 50% in
basic fares of SL, AC-2-tier, 3AC, AC chair car classes.
15
Patients
suffering from Sickle Cell Anaemia travelling for treatment/periodical
check-up to recognized hospitals by Mail/Express Trains.
-- 50% in
basic fares of SL, AC-2-tier, 3AC, AC chair car classes.
III
Senior Citizens
16
Men - 60 years and above
Women - 58 years and above
- traveling for any purpose.
-- 40% in all classes
-- 50% in all classes
-- Also in Rajdhani/ Shatabdi/ Duronto trains
IV
Awardees
17
Recipients of Presidents Police Medal for
Distinguished Service and Indian Police Award for Meritorious services, after the age of 60 - traveling for any
purpose.
-- 50% for men
-- 60% for women
-- In all classes and Rajdhani/ Shatabdi/Jan Shatabdi trains also
18
Shram Awardees - Industrial Workers awarded the Prime Minister's Shram Award for Productivity and Innovation - traveling for any purpose.
-- 75% in 2nd and SL class
19
National Awardee Teachers - honoured with National Award by the President of India for exemplary service in the field of education - traveling for any purpose.
-- 50% in 2nd and SL class
20
Either of parents accompanying the Child Recipients of
National Bravery Award - traveling for any purpose.
-- 50% in 2nd and SL class
V
War Widows
21
War Widows - traveling for any purpose.
-- 75% in 2nd and SL class
22
Widows of Policemen and Paramilitary personnel killed in action against Terrorists and Extremists - traveling for any purpose.
-- 75% in 2nd and SL class
23
Widows of I.P.K.F. Personnel killed in action in Sri Lanka - traveling for any purpose.
-- 75% in 2nd and SL class
24
Widows of defence personnel killed in action against
terrorists & extremists Extremists - traveling for any purpose.
-- 75% in 2nd and SL class
25
Widows of Martyrs of
Operation Vijay in Kargil in 1999 traveling for any purpose.
-- 75% in 2nd and SL class
VI
Students
26
Students going to hometown and educational tours : -
-- General Category -
-- SC/ST Category -
-- Girls upto Graduation and boys upto 12th standard (including students of Madrasa) between home & school (MST)
-- 50% in 2nd and SL class -- 50% in MST and QST
-- 75% in 2nd and SL class -- 75% in MST and QST
-- Free second class MST
27
Students of Govt. schools in rural areas - for study
tour - once a year.
-- 75% in 2nd class
28
Entrance exam - Girls of Govt. schools in rural areas
for national level for medical, engineering, etc. entrance exam
-- 75% in 2nd class
29
Concession to students appearing in main written
examination conducted by UPSC & Central Staff Selection Commissions.
-- 50% in 2nd class
30
Foreign students studying in India - traveling to
attend camps/seminars organised by Govt. of India and also visit to
places of historical & other importance during vacations.
-- 50% in 2nd and SL class
31
Research scholars upto the age of 35 years - for
journeys in connection with research work.
-- 50% in 2nd and SL class
32
Students and
non-students participating in Work Camps
-- 25% in 2nd and SL class
33
Cadets and Marine
Engineers apprentices undergoing Navigational/ Engineering training
for Mercantile Marine - for travel between home and training ship.
-- 50% in 2nd and SL class
VII
Youths
34
Youths attending National Integration Camps of :-
(a) National Youth Project
(b) Manav Uththan Sewa Sami ti
-- 50% in 2nd and SL class
-- 40% in 2nd and SL class<
35
Unemployed youths :
(i) To attend interview for job in Public Sector Organisations (i.e. Central/ State Govt offices, Statutory Bodies, Municipal Corporation, Govt Under-taking, University or Public Sector Body.)
(ii) To attend interviews for jobs in Central & State Govt.
-- 50% in 2nd and SL class
-- 100% in 2nd class -- 50% in SL class
36
Bharat Scouts &
Guides - for scouting duty.
-- 50% in 2nd and SL class
VIII
Kisans
37
Kisans and
Industrial Labourers - for visit to agricultural/industrial
exhibitions.
-- 25% in 2nd and SL class
38
Kisans traveling by
Govt. sponsored Special trains.
-- 33% in 2nd and SL class
39
Kisans & Milk
Producers - visit to National level Institutes for learning/raining
better farming/ dairy
-- 50% in 2nd and SL class
40
Delegates for attending Annual Conferences of :
(i) Bharat Krishak Samaj and
(ii) Sarvodaya Samaj, Wardha.
-- 50% in 2nd and SL class
IX
Artists and Sportspersons
41
Artistes - for performance.
-- 75% in 2nd class, SL class
-- 50% in 1st & AC chair car, 3AC, 2AC
-- 50% in of Rajdhani/Shatabdi/Jan Shatabdi AC Chair car, 3AC & 2AC trains
42
Film Technicians - Travelling for film production related work
-- 75% in SL class
-- 50% in 1st & AC chair car, 3AC, 2AC
-- Including Rajdhani/Shatabdi
43
Sportsmen participating in :
(i) All India and State tournaments
(ii) National tournaments
-- 75% in 2nd and SL class -- 50% in 1st class
-- 75% in 2nd, SL class -- 50% in 1st class
44
Persons taking part in Mountaineering Expeditions
organised by IMF
-- 75% in 2nd and SL class -- 50% in 1st class
45
Press Correspondents accredited to Headquarters of
Central & State Governments/Union Territories/ Districts - for press work.
Spouse/Companion/Dependent children (upto 18 yrs)
-- 50% in all classes and in all inclusive fares of Rajdhani/Shatabdi/Jan Shatabdi trains.
-- 50% concession twice every financial year.
X
Medical Professionals
46
Doctors Allopathic - traveling for any purpose.
-- 10% in all classes and Rajdhani/ Shatabdi/Jan Shatabdi trains
47
Nurses & Midwives - for leave and duty.
-- 25% in 2nd and SL class
XI
Others (Conference, Camps, Tours etc)
48
Delegates for attending Annual Conferences certain All India bodies of social/cultural/educational importance.
-- 25% in 2nd and SL class
49
Bharat Sewa Dal, Bangalore - for attending camps/meetings/rallies/ trekking programmes.
-- 25% in 2nd and SL class
50
Volunteers of Service Civil International - for
social service.
-- 25% in 2nd and SL class
51
Teachers of Primary, Secondary and Higher Secondary Schools - for educational tours.
-- 25% in 2nd and SL class
52
Members of St. John Ambulance Brigade and Relief
Welfare Ambulance Corps, Calcutta - for ambulance camps/ competitions.
-- 25% in 2nd and SL class
XII
Izzat MST
53
Izzat MST to persons with monthly income not exceeding 1500/-, working in unorganised sectors - for journeys upto maximum 100 Kms.
-- Rs. 25/-
* All concessions applicable in Basic Mail/Express fares, unless otherwise stated.
The detailed rules, procedures, entitlement, purposes, etc for grant of concession are contained under different serial numbers in IRCA Coaching Tariff, Part I (Vol. II) which can be purchased from the General Secretary, I.R.C.A., Chelmsford Road, New Delhi. For any complaints or clarifications, the General Manager or the Chief Commercial Superintendent of the concerned Zonal Railway Administration should be approached. The important general rules for concession, in reference to the above mentioned Tariff, are as under:
1. (a)
All concessional fares shall be calculated on the basis of fares for Mail/Express trains irrespective of the type of train, i.e. Mail or Express or Passenger, by which the passenger travels.
(b) Concession shall not be granted for any journey the cost of which is borne by the Central or State Government or a local authority or a Statutory body or a Corporation or a Government Undertaking or a University.
However, the students participating in the tournaments held or recognized by the schools or universities will be eligible to the concession.
(c) Concession shall be admissible only in respect of basic fares. No concession is admissible in respect of other charges, viz. super fast surcharge, reservation fee, etc. However, in cases where concession has been allowed in Rajdhani/Shatabdi/Jan Shatabdi trains, the concession shall be admissible in the total charges (including catering) of these trains.
Ministry of Railways have decided that “concession wherever admissible and
child fare in the case of rajdhani/shatabdi/jan shatabdi/duronto express
trains may be granted only in the basic fare like other mail/express
trains and all other charges (catering charges, reservation charges,
supplementary charges like superfast surcharge, enhanced reservation
charges, taxes (if any) shall be collected in full”
these changes will come into force for
tickets purchased for the journey from 01-04-2013. (vide railway board
circular no.tcii/2941/11/policy dated 26.10.2012)
(d) The concessions will be admissible subject to the minimum distance of 300 Kms, except in the case of students, blind, orthopaedically handicapped/paraplegic persons, TB and Cancer patients, Kidney patients, non-infectious leprosy patients, mentally retarded persons, thalassamia major disease patients, Heart, Hemophilia Patients, War Widows, Widows of IPKF, Widows of martyrs of operation Vijay 1999 (Kargil), Widows of defence personnel killed in action against terrorists & extremists, National Awardee Teachers, Shram Awardee Industrial Workers, Widows of Policemen killed in action against terrorists & extremists, Senior Citizens, Allopathic Doctors, parents accompanying the National Bravery Awardee child, Police Medal Awardees, Dronacharya Awardees coaches, sportsmen, Unemployed Youths for attending interviews for jobs, and their escorts, wherever admissible under the rules, in whose case the above mentioned distance restriction will not apply. However, the distance restrictions otherwise applicable to general public for travel in each individual train will apply for issue of concessional tickets also.
2. Only one type of concession is admissible at a time at the choice of passenger and no person is allowed two or more concessions simultaneously.
3. (a) Break of journey en-route shall not be allowed on a concession ticket for a journey for a specific purpose viz. a student traveling to/from an examination Centre, a Cancer patient traveling to/from a hospital, a professor traveling to/from a Conference, etc. It is allowed only where a break of journey is a natural event.
(b) Passengers
breaking their journey are required to have their ticket endorsed from the
Station Master where journey is broken.
(c) Passengers
terminating journey en route, must surrender their ticket at the station
where the journey is terminated. Refund for the untravelled portion on
such tickets will not be allowed.
4. Except Senior
Citizens, concession on Indian Railway will be admissible on production of
the requisite certificate from the concerned Person/Organization in India
and the documents issued by persons/organizations in other countries shall
not be valid for the purpose of concession.
5. In the case
of Senior citizens, no proof of age is required at the time of purchasing
tickets. Concession tickets are issued on demand made through the option
in reservation form. However, they are required to carry some documentary
proof showing their age or date of birth and produce it if demanded by
some Railway Official during the journey. Any document issued by any
Government Institution/ Agency/Local Body, like Identity Card, Ration
Card, Driving Licence, Pass Port, Educational certificate, certificate
from Panchayat/Corporation/ Municipality, or any other authentic &
recognized document, is acceptable for this purpose. The Pass Port issued
by foreign countries is also valid.
6. The holder of
a concession ticket is not permitted to change the ticket to a higher
class even by paying the difference of actual fares. However, the
categories of persons eligible for concession in first class (and not in
AC 2-tier) can purchase tickets for AC 2-tier sleeper also on payment of
the first class concessional fare plus difference of actual fares of AC
2-tier sleeper & first class.
7. Save as
otherwise specifically provided, concession is not admissible in season
tickets, circular journey tickets and prestigious trains like Rajdhani
Express, Shatabdi Express, etc. which have separate all inclusive fare
structure. Concession is admissible to any one in Garib Rath Express
trains.
8. In case where
concessional Single/Return Journey Tickets or Season tickets or Circular
journey tickets are to be issued for two or more persons, the concessional
fare shall be calculated separately for each person.
9. All the
concessions are to be granted across the counters at Stations/ Reservation
Offices/Booking Offices only. If some person enters the train without
ticket or without proper ticket or extends journey on concession ticket or
changes the concession to higher class, etc., he shall not be granted any
concession in train, even if he is otherwise eligible for it under the
rules.
(1)
(a) Break of journey, at en-route station, is permitted only on
those single journey ticket which are for more than 500 kms. The first
break of journey shall not, however, be admissible until a distance of 500
kms. has been travelled from the starting station. Only one break-journey
will be permitted on tickets upto 1000 kms. and maximum two break-journeys
will be allowed on tickets of longer distances. The period of
break-journey that can be availed at a station will be upto a maximum of 2
days only excluding the day of arrival and the day of departure of the
train. For all return tickets, each half of the tickets is treated as a
single journey ticket.
1.
A passenger with single journey ticket for 800 kms. wants to break his
journey at 423 kms.
not
permissible.
2.
A
passenger with single journey ticket for 600 kms. wants to break
his journey at 501 kms.
Permitted
for 2 days maximum.
3.
A
passenger with single journey ticket for 1050 kms. wants to break
his journey at 400 kms. and 801 kms.
Only one
break journey at 801 kms. is permitted for 2 days maximum.
4.
A
passenger with single journey ticket for 2000 kms. wants to break
journey at 800 kms., 905 kms. and 1505 kms.
Two break
journeys permitted as per choice of passenger at the rate of two
days maximum at each point of break of journey.
(b) Whenever a through passenger detrains
at a station en-route for catching a connecting train, it should not be
treated as break journey provided such halt is for less than 24 hours. For
example, the holder of a direct ticket from Pune to Jammu Tawi via Dadar
travels from Pune to Bombay by any day train a day earlier in order to
catch Bombay-Jammu Tawi Express next morning leaving Bombay at 6.25 hours
shall not be treated as break journey. NOTE: Break of journey is not
permissible on the tickets of certain trains like Rajdhani Express,
Shatabadi Express, etc. which have separate all inclusive fare structure
on point-to-point basis, and therefore, refund on such partially used
tickets is also not admissible.
(2)
Passengers are required to have their tickets endorsed at the station
where journey has been broken. The endorsement shall consist of the
station code, station Masters Initials and the date. NOTE : Passengers breaking journey and not
obtaining the endorsement as prescribed will be treated as persons
traveling without a proper ticket and dealt with accordingly.
(3) Passengers breaking the journey en
route except as provided in paragraph (1) above must surrender their
tickets at the station where journey is broken and obtain Ticket Deposit
Receipt (TDR). Thereafter, they should act in accordance with the
instructions on TDR for claiming refund for the untravelled portion on
such tickets.
(4)
Break journey shall not be permitted short of the station upto which
reservation has been done. If a passenger seeking reservation on ticket
wants to break journey enroute, it should be clearly indicated on the
Requisition form the names of the stations where the break journey is
required.
(1) Normal rules
on Break Journey will not apply in case of Circular Journey Tickets for
such circular journey which commences and completes at the same station.
Return Journey on the shortest route or on a route upto 15% longer than
the shortest route will not be treated as circular journey for this
purpose. Circular Journey Tickets can be issued for all classes. Before
issuing Circular Journey Ticket, the passenger should be asked to advise
the names of maximum eight stations (excluding originating/destination
station) where he wants to break the journey.
(2) VALIDITY
PERIOD :
The validity period for the ticket will be calculated at the sum
of journey days and break journey days - journey days to be calculated @ 1
day per 400 kms distance or part thereof and break journey days to be
calculated @ 1 day per 200 Kms. The ticket will be valid from the day of
journey indicated on the ticket. There will be no restriction on
commencing the break journey. The passenger will be required to put his
signature with date on the ticket on commencement of journey.
(3) BREAK JOURNEY :
On a circular journey ticket the maximum number of break journey will be
8 (eight). The endorsement of break-journey is not required on Circular
Journey Tickets.
(4) FARE FOR
CIRCULAR JOURNEY TICKET :
The circular journey ticket will be charged for
two single journeys, each journey being taken as half of the total
distance. Reservation charges for different legs of journeys,
supplementary charge on super-fast, etc. will be levied extra. If a
passenger travels in higher class or by higher category of trains, he will
be required to pay the difference of fares for such distance on point to
point basis.
1. (i)
Rules, rates and other particulars regarding issue of season tickets can
be obtained by application to the Railway concerned. Season tickets are
issued for suburban as well as non-suburban sections. Fare for second
class (ordinaray) uniformly for all distances.Fares for First class MST
continues to be four times the Second Class MST fares. Season tickets to
children are issued at half of the adult season ticket fare. Quarterly
Season tickets are charged at 2.7 times of the normal adult/child MST
fare. Season tickets are issued for First and Second classes only and
these tickets are valid in the class for which they are issued. Only one
season ticket is issued to a passenger to travel between the stations
serving his place of residence and place of work/studies. If the
passenger is found with more than one season ticket to flout the distance
limits, the additional season ticket will be treated as invalid. First
class season ticket holders are not allowed to travel in AC coaches. On
specific sections where there is sufficient demand of first class season
tickets and it is not possible to attach first class chair cars, zonal
railways may attach AC Chair car coaches, if available, for exclusive use
of first class season ticket holders. On those sections, where there is
no first class service, first class season tickets are not issued at all.
(ii) DISTANCE :
Season tickets are issued upto 150 Kms. only. Season tickets for
more than 150 kms are issued only on those sections where they were being
issued prior to 1951 (except on those sections where they have been
withdrawn due to lack of demand).
(iii)
IDENTITY CARD : A photo Identity Card, alongwith a plastic cover, is issued to
every season ticket holder at a nominal cost of Re. 1. The Identity Card
will be valid for 5 years or such time it gets defaced/mutilated,
whichever is earlier. The Identity Card having Printed Card number will
contain Name, Address, Age, Sex & Signature of the holder. Identity Card
Number must be written on Season Ticket. It is necessary for the
passenger to produce the Identity Card alongwith the season ticket,
otherwise the season ticket will be invalid and the passenger will be
treated as without ticket. It is necessary that the particulars of the
passenger are properly & correctly entered on the Identity Card and the
photograph firmly pasted thereon. The Booking Clerk will put the Station
Stamp in such a way that half of the stamp appears on photograph and the
remaining part appears on the Identity Card.
In addition to above,
the Identity Card, Pan Card, Passport, Driving Licence, Voter Identity
Card and Credit Card issued with photograph by any Government in India or
some Government agency in India, will also be accepted as proof of
identity for issue and renewal of season tickets. The serial number of
such document shall be written on season ticket. While traveling, the
passenger must carry this document, alongwith season ticket, without which
the season ticket will be invalid and the passenger will be treated as
without ticket.
(iv)
VALIDITY :
Season tickets are not valid for travel in reserved
coaches and trains. They are valid for travel by Passenger trains. In
the case of Mail/ Express/Superfast trains, they are valid for travel by
only those Mail/Express/Superfast trains where it has specifically been
permitted by Railway Administration. However, they are valid for travel
subject to the distance restriction otherwise applicable in individual
train. The first class season ticket holders are, however, allowed to
travel in first class coaches during day time only, subject to the
distance restrictions applicable on the concerned train.
(v)
RENEWAL :
Season ticket can be renewed 10 days in advance of the date of
expiry. In such cases, it will be made valid only after the date of
expiry and not from the date of renewal.
(vi) SUPERFAST SURCHANGE TICKET :
Wherever permitted by Railway
Administration, the passenger can travel in unreserved coaches of
Superfast trains also. In such a case, he is required to purchase the
Superfast Surcharge ticket for each journey in advance. For the
convenience of passengers who want to travel regularly by Superfast
trains, the Railways also issue the Monthly/Quarterly Superfast Surcharge
tickets on demand. The superfast surcharge will, however, not be levied
on season ticket holders traveling by those superfast trains, which have
total journey less than 325 kms from train originating to destination
station.
(vii) REFUND :
Refund on unused or partially used season tickets is not
admissible under any circumstances.
2. SEASON TICKETS TO STUDENTS : Season tickets to students are
issued for First & Second class upto the maximum distance of 150 Kms. The
student monthly season tickets will be charged at half of the normal adult
season ticket fare and student Quarterly Season tickets will be charged at
2.7 times of the Student MST fare. These MSTs/QSTs will be issued without
any minimum charge to the students of recognized institutions under S. No.
4 and 4 (c) (8) of IRCA Coaching Tariff NO. 25, Part I (Vol. II) subject
to the condition that the age of students, to whom the tickets are issued,
should not exceed 25 years in the case of student in general, 27 years in
the case of students belonging to the Scheduled Castes/Tribes and 35 years
in the case of Research Scholars.
NOTE : Season tickets to students of Scheduled Castes and Scheduled
Tribes shall be issued as under: -
(i)
MSTs: On payment of 50% below the normal Student MST fares, and
(ii) QSTs: On payment of 2.7 times of the concessional fares of MSTs vide
(i) above.
3.
FREE MST TO STUDENTS : The facility of Free Monthly Season
Tickets (MSTs) is available to Boy Students studying in classes upto 10th
Standard and Girl students studying in classes upto 12th
standard for commuting daily between the stations serving the place of
residence and school. They carry the caption MILLENIUM GIFT FROM
RAILWAYS. These free MSTs are issued subject to the following
conditions: -
(1) Only MSTs are issued and QSTs are
not issued.
(2) As in the case of concessional
student MSTs, these are also issued upto maximum of 150 Kms.
(3) These are issued for second class
only and are not valid for travel in any Mail/Express train, including
superfast train.
(4) No other surcharge is levied on
these MSTs (Even the CIDCO surcharge applicable on Central/Western Railway
for travel on specific section in Mumbai area is not leviable)
(5) The free MSTs are issued subject
to all other conditions applicable for issue of concessional MSTs to
students.
(6) The
concessional student MSTs/QSTs continue to be issued on demand as per
rules.
LEVY OF SUPERFAST SURCHARGE BY CERTAIN TRAINS AS ON 1.5.2007
(1) If average speed of a train, in both up and down
directions, is minimum 55 kmph on Broad Gauge and 45 kmph on Metre Gauge,
it is treated as superfast train for the purpose of levying superfast
surcharge. The average speed is calculated by dividing the end-to-end
distance by the total journey time.
(2) (i)
THE RATE OF SUPERFAST SURCHARGE IS AS UNDER :
Class
Superfast
surcharge (Rs.)
Second
8
Sleeper
20
AC Chair car
30
AC 3-tier
30
First
30
AC 2-tier
30
AC first
50
(ii) THE CHARGES FOR MONTHLY & QUARTERLY SUPERFAST SURCHARGE TICKETS (FOR SEASON
TICKET HOLDERS), ARE AS UNDER :
Class
Monthly superfast surcharge ticket
Quarterly superfast surcharge ticket
Second
Rs. 150/-
Rs. 450/-
First
Equivalent to
Superfast Surcharge for 15 single journeys in first class
Equivalent to
Superfast Surcharge for 45 single journeys in first class
(3)
Superfast surcharge is levied on all passengers, irrespective of distance,
separately for each journey. On tickets involving more than one journey,
i.e. where break journey is involved and circular journey tickets,
superfast surcharge is levied only once.
(4) In the case of
Season tickets, superfast surcharge is levied subject to other provisions
contained in the rules for Season tickets.
(1)
POSTPONEMENT OF JOURNEY :
(a) CONFIRMED TICKETS : Postponement of journey on confirmed tickets shall be allowed in the same
or any higher class, by any subsequent train on the same day or any
subsequent day, for same or any longer destination, provided that :
(i) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(ii) fresh reservation fee for the
class for which reservation is required is paid, in case of tickets
surrendered during working hours and at least twenty four hours before the
scheduled departure of the train in which originally booked ;
(iii) 25% fare of already booked
ticket is paid as cancellation charges, in case of tickets surrendered
during working hours and within twenty four hours and four hours before
scheduled departure of the train in which originally booked;
(iv) 50% fare of already booked ticket
is paid as cancellation charges, in case of the tickets surrendered during
working hours and within four hours before the scheduled departure and
upto the maximum time limits mentioned in rule 6(i)(c) of Refund Rules
after actual departure of the train in which originally booked .
(b) RAC AND WAIT LISTED TICKETS :
Postponement of journey on RAC and Wait listed Tickets shall be
allowed in the same or higher class, by any subsequent train on the same
or any subsequent day, for same or any longer destination, provided that
-
(i) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(ii) ticket is surrendered during
working hours and upto the maximum time limits mentioned in rule 6(i)(c)
of Refund Rules after actual departure of the train in which originally
booked;
(iii) clerkage charge is paid.
(2)
PREPONEMENT OF JOURNEY :
Preponement of journey on confirmed, rac and wait listed tickets shall be allowed in the same or any higher class, by any earlier train on the same day or any earlier day, for same or any longer destination, provided that :
(a) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(b) the ticket is surrendered during
the working hours of the reservation office and at least six hours before
the scheduled departure of the train in which reservation is required or
before preparation of the reservation chart, whichever is later ;
(c) fresh reservation fee for the
class for which reservation is required is paid, in case of preponement on
confirmed tickets ; and
(d) clerkage charge is paid, in case
of preponement on RAC and wait listed tickets;
(3) The difference
in fares for originally booked journey and revised journey shall be
refunded or recovered, as the case may be.
(4) Postponement
or Preponement of journey under the sub-rule (1) or sub-rule (2) shall be
allowed only once.
(5) The
Postponement or Preponement of normal train ticket journeys will not be
applicable against Tatkal Quota even on payment of Tatkal charges.
(6) If the ticket,
on which journey has been altered, is cancelled, cancellation charges
shall be payable as indicated in Refund Rules.
TRAVEL IN LOWER CLASS FOR WANT OF
ACCOMMODATION
(AS ON 1.5.07)
If the ticket holder of
a higher class is made to travel in a lower class for want of
accommodation in the class for which the ticket was issued, refund of the
difference between the fare paid and the fare payable shall be granted as
indicated in Refund Rules.
(1) (i) If the reservation status of the lost, misplaced, torn or mutilated ticket is reserved or RAC and duplicate ticket is sought before preparation of reservation chart, the station master shall issue a duplicate ticket in lieu of the original ticket on collection of the clerkage charge per passenger.
(ii) If duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation of reservation chart, it shall be issued on collection of 50% of total fare. Duplicate tickets shall not be issued for RAC tickets after preparation of reservation chart.
(iii) If duplicate ticket in lieu of a torn or mutilated reserved or RAC ticket is sought after preparation of reservation chart, it shall be issued on collection of 25% of the total fare.
(2) (i) No refund shall be granted in respect of charges collected for issuing duplicate tickets except where the lost or misplaced ticket is traced after the issuance of a duplicate ticket and presented alongwith the duplicate ticket before departure of the train. The charges collected for issuing duplicate ticket shall be refunded after deducting five per cent. thereof subject to a minimum deduction of rupees twenty. In case the journey is also not undertaken, the cancellation charges on the original ticket shall be determined as provided under Refund rules.
(ii) The passenger, who has paid excess charges in train on account of his reserved ticket or RAC ticket being lost, misplaced, torn or mutilated, can make an application to Chief Commercial Manager (Refunds) of that Railway administration for grant of refund of the charges paid in train, who may, if decided, grant refund of the charges realised in the train after retaining the cancellation charges at 50% of fare per passenger provided that no one has taken refund earlier on the original ticket.
1. These rules
are called Railway Passengers (Cancellation of ticket and refund of fare)
Rules.
2.
DEFINATIONS : In these rules, unless the context otherwise requires
-
(a)
clerkage means a charge levied by a railway administration for the
clerical work rendered by it in the refund of fares;
(b)
destination station means the station for which the ticket has been
issued;
(c) RAC ticket
means a ticket on which a seat has been reserved against requisition for a
berth and a berth may be subsequently provided against cancellation, if
any;
(d) fare
includes basic fare, supplementary charge on superfast trains and
reservation fee;
(e)
reserved ticket means a journey ticket on which a berth or seat has been
reserved;
(f)
reservation fee means the charge, in addition to the fare, levied by the
Railway administration for the reservation of a berth or seat;
(g) station
means a railway station and includes other reservation offices or booking
offices in the same city;
(h) station
master means a railway employee, by whatever name called, having overall
charge of a railway station and includes any other railway employee
authorised to grant refund of fare at a
Station;
(i) ticket
means a single journey ticket or any half of a return ticket but does not
include a season ticket, an Indrail Pass ticket or a special ticket for
a reserved carriage or a tourist car or saloon, or a special
train;
3. STATION
MASTER TO REFUND FARES :
(1) Subject
to the other provisions of these rules, every refund of fare on unused
unreserved ticket shall, when such ticket is presented for refund of fare
to the station master of ticket issuing station, be granted by such
station master after verifying the genuineness of the ticket from the
record of the station.
(2) Subject to the other
provisions of these rules, every refund of fare on reserved tickets, RAC
tickets and wait-listed tickets shall, when such tickets are presented for
refund of fare to the station master of ticket issuing station, be granted
within the time limits prescribed in these rules, by such station master
after verifying the genuineness of the tickets through computer or from
the record of the
station:
Provided
that :
(a) in
case of tickets which were issued for travel from a station other than
the ticket issuing station, refund of fare shall be admissible at -
(i) the ticket
issuing station, if the ticket is surrendered before the scheduled
departure of the train from the station from where the ticket is valid for
travel; and
(ii) the journey
commencing station, if the ticket is surrendered within the time limits
prescribed in these rules, and
(b)
refund of fare may also be granted by the station master of a station
other than the ticket issuing station and journey commencing station
subject to the conditions that -
(i) the ticket
is surrendered for refund of fare during working hours of the reservation
office and before the preparation of reservation chart, of the concerned
train, for the station from where the ticket is valid; and
(ii) the
genuineness of the ticket and its particulars are verifiable at the refund
granting station through computer or from record of the station.
4. LEVY OF
CLERKAGE : Subject to the other provisions of these rules, station
master shall levy a clerkage of rupees twenty per passenger for
cancellation of unreserved or wait-listed or RAC tickets, except for
second class unreserved tickets where the clerkage of rupees ten only
shall be levied.
5. UNUSED
TICKETS ON WHICH NO RESERVATION HAS BEEN MADE : If a ticket on which
no reservation of a seat or berth has been made is presented to the
station master for cancellation within three hours after the actual
departure of the train for which the ticket is issued or for any ticket
valid for the whole day, within three hours after the actual departure of
the last train of the day for the destination station, refund of fare
shall be made on every such ticket after deducting the clerkage.
6. TICKETS ON WHICH RESERVATION HAS BEEN MADE :
(1)
Subject to the provisions of these rules, if a ticket on which reservation
of a seat or berth has been made is presented by the passenger or his
agent to a station master for cancellation, refund of fare shall be made
after deducting cancellation charges from the fare as
follows:-
(a) If the ticket
is presented for cancellation more than twenty four hours before the
scheduled departure of the train, the per passenger cancellation charge
shall be deducted at a flat rate of Rupees seventy for air conditioned
first class/executive class, Rupees sixty for air conditioned sleeper
class/air conditioned 3-tier sleeper class/first class/air conditioned
chair car, Rupees forty for sleeper class and Rupees twenty for second
class;
(b) If the ticket
is presented for cancellation between twenty four hours and four hours
before the scheduled departure of the train, cancellation charge shall be
Twenty five per cent of the fare subject to the minimum flat rate
mentioned in clause (a);
(c) If the ticket
is presented for cancellation within four hours before scheduled departure
of the train and upto -
(i) three hours,
when the ticket is for a destination station upto Two hundred Kilometres,
(ii) six hours,
when the ticket is for a destination station of more than Two hundred
Kilometres but upto Five hundred Kilometres, and
(iii) twelve
hours, when the ticket is for a destination station of more than Five
hundred Kilometres, after the actual departure of the train, cancellation
charge shall be fifty per cent of the fare subject to the minimum flat
rate mentioned in clause (a);
Provided that for night
trains leaving between 21.00 hours and 06.00 hours (actual departure),
refund shall be admissible at the station within the time limits specified
above or within first four hours after the opening of reservation office,
whichever is later.
(2) No
refund shall be granted at the station if the ticket is surrendered for
cancellation after the expiry of the period mentioned under clause (c) of
sub-rule (1).
NOTE
: In case, on a party ticket or a family ticket issued for travel of more
than one person, some persons have confirmed reservation and others are
on waiting list, full refund of fare, less clerkage, shall be admissible
for confirmed passengers also provided that the entire ticket is
surrendered for cancellation at the journey commencing station within four
hours before the scheduled departure of the train and upto three hours
after actual departure of the
train.
7. UNUSED
WAITLISTED OR RAC TICKETS :
(1) Subject to provisions of sub-rule (2), no cancellation charge
shall be payable if a wait-listed or RAC ticket is presented for
cancellation-
(i) upto three hours, when the
ticket is for a destination station upto Two hundred Kilometres,
(ii) upto six
hours, when the ticket is for a destination station of more than Two
hundred Kilometres but upto Five hundred Kilometres, and
(iii) upto twelve
hours, when the ticket is for a destination station of more than Five
hundred Kilometres,after the actual departure of the train except for the
deduction of the clerkage :
Provided
that for night trains leaving between 21.00 hours and 06.00 hours (actual
departure), refund shall be admissible at the station within the time
limits specified above or within first four hours after the opening of
reservation office, whichever is later.
(2)
Where confirmed reservation has been provided to RAC or waitlisted ticket
holder at any time upto the final preparation of reservation chart, such
ticket shall be treated as a reserved ticket and cancellation charge shall
be payable in accordance with rule 6.
8. CANCELLATION
CHARGES ON MULTIPLE JOURNEY TICKETS : When an unused ticket involving more
than one journey is surrendered for cancellation, the entire ticket shall
be treated as one single journey ticket and refund of fare of the entire
ticket, irrespective of reservation status of different laps of journeys,
shall be granted as per reservation status of first lap of journey, as
under :
(i) if
reservation status of first lap of journey is confirmed, refund shall be
granted in accordance with rule 6; and
(ii) if
reservation status of first lap of journey is RAC or waiting list, refund
shall be granted , in accordance with rule 7.
NOTE: The cancellation
charges or clerkage shall be levied only once on the entire amount of
ticket and not separately for each lap of journey.
9. POSTPONEMENT
OR PREPONEMENT OF JOURNEY ON A RESERVED, RAC OR WAITLISTED TICKET :
(1) POSTPONEMENT0
OF JOURNEY : (a) CONFIRMED TICKETS :
Postponement of journey on confirmed tickets shall be allowed in the same
or any higher class, by any subsequent train on the same day or any
subsequent day, for same or any longer destination, provided that :
(i) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(ii) fresh reservation fee for the
class for which reservation is required is paid, in case of tickets
surrendered during working hours and at least twenty four hours before the
scheduled departure of the train in which originally booked ;
(iii) 25% fare of already booked
ticket is paid as cancellation charges, in case of tickets surrendered
during working hours and within twenty four hours and four hours before
scheduled departure of the train in which originally booked ;
(iv) 50% fare of already booked ticket
is paid as cancellation charges, in case of the tickets surrendered during
working hours and within four hours before the scheduled departure and
upto the maximum time limits mentioned in rule 6(i)(c) (i.e. three or six
or twelve hours, depending on distance) after actual departure of the
train in which originally booked ;
(b): RAC AND WAIT LISTED TICKETS :
Postponement of journey on RAC and Wait listed Tickets shall be
allowed in the same or higher class, by any subsequent train on the same
or any subsequent day, for same or any longer destination, provided that :
(i) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(ii) ticket is surrendered during
working hours and upto the maximum time limits mentioned in rule 6(i)(c)
(i.e. 3 or six or twelve hours, depending on distance) after actual
departure of the train in which originally booked;
(iii) clerkage charge is paid;
(2) PREPONEMENT OF JOURNEY :
Preponement of journey on confirmed, RAC and wait listed tickets shall be
allowed in the same or any higher class, by any earlier train on the same
day or any earlier day, for same or any longer destination, provided that
:
(a) confirmed or RAC or waiting list
accommodation is available in the train in which fresh reservation is
required ;
(b) the ticket is surrendered during
the working hours of the reservation office and at least six hours before
the scheduled departure of the train in which reservation is required or
before preparation of the reservation chart, whichever is later ;
(c) fresh reservation fee for the
class for which reservation is required is paid, in case of preponement on
confirmed tickets ; and
(d) clerkage charge is paid, in case
of preponement on RAC and wait listed tickets;
(3) If there is
difference in fares for originally booked journey and revised journey, the
difference of fare shall be refunded or recovered, as the case may be,
subject to the provisions of sub rule (1) and (2) of rule 9 above.
(4) Postponement
or Preponement of journey under the sub-rule (1) or sub-rule (2) shall be
allowed only once.
(5) The
Postponement or Preponement of normal train ticket journeys will not be
applicable against Tatkal Quota even on payment of Tatkal charges.
(6) If the ticket,
on which journey has been altered under the sub-rules (1) or (2) is
cancelled, cancellation charges shall be payable as follows :
(a) cancellation charges as would have
been due if the ticket for original reservation had been cancelled at the
time of postponement or preponement of journey, and
(b) cancellation
charges due in respect of ticket for altered reservation as if this
altered reservation is a fresh reservation.
(c) In cases
where 25% or 50% cancellation charges were realized at the time of
modification of journey, the cancellation charges mentioned in clause (a)
shall not be levied again and the cancellation charges mentioned in clause
(b) only shall be levied.
10. CHANGE OF
JOURNEY FROM LOWER CLASS TO HIGHER CLASS :
(1)
Change of reservation shall be allowed on a reserved ticket of lower class
for higher class on the same train and day or when reserved for a seat in
a class for reservation of a berth in the same class on the same train and
day, without levying any cancellation charges but on payment of fresh
reservation fee for higher class/berth, provided that :
(i)
accommodation is available, and
(ii)
the request for change is made -
(a) either during
the working hours of reservation office and upto six hours before the
scheduled departure of the train, or
(b) during the
course of journey in the train.;
(2) The change
referred to under sub-rule (1) shall be allowed only once
(3) If the ticket
on which change of reservation has been allowed under sub-rule (1) is
cancelled, cancellation charge shall be payable as follows, namely :
(a) cancellation charge
as would have been due if the original reservation had been cancelled at
the time when the change of reservation was allowed; and
(b) cancellation
charge due in respect of the altered reservation as if the altered
reservation is a fresh reservation.
11.
NON-COMMENCEMENT OR MISSING OF JOURNEY DUE TO LATE RUNNING OF TRAINS :
(1) No
cancellation charge or clerkage shall be levied and full fare shall be
refunded to all passengers holding reserved, RAC and waitlisted tickets,
if the journey is not undertaken due to late running of the train by more
than three hours of the scheduled departure of the train from the journey
commencing station provided that the ticket is surrendered upto the
maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6.
(2) Where a passenger holding a ticket,
with or without reservation, misses connection for continued journey by
another train at any junction station owing to late running of the train
by which he had been traveling, the fare for travelled portion shall be
retained and the balance amount of ticket shall be refunded as the fare
for untravelled portion, without levying any cancellation charge or
clerkage, if he surrenders the ticket for such refund within three hours
of the actual arrival of the train by which he had travelled. The refund
shall be granted at the junction station.
12.
CANCELLATION OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE
ACCOMODATION :
Where a
railway administration is unable to provide accommodation for any reason
whatsoever to passengers holding reserved tickets, no cancellation charge
shall be levied and full refund of fare shall be granted to them if such
tickets are surrendered for refund within three hours from the actual
departure of the train:
Provided
that when the train is cancelled due to unforeseen circumstances such as
accidents, breaches and floods, the ticket is surrendered within three
days excluding the scheduled day of departure of the train.
13. PARTIALLY
USED TICKETS :
(1)
Except as provided in these rules, no refund shall be granted at a station
on a ticket on which part of the journey has been undertaken.
(2) Where a passenger terminates the journey enroute, a ticket
deposit receipt shall be issued to the ticket holder by the station master
of the station in lieu of surrender of the ticket and refund shall be
admissible in terms of rule 21. In such cases, fare for the travelled
portion shall be retained and the balance amount of the ticket shall be
refundable as the fare for the untravelled portion of journey.
14.
DISCONTINUATION OF JOURNEY DUE TO DISLOCATION OF TRAIN SERVICES :
(1)
When a train journey is dislocated enroute due to unforeseen
circumstances, such as accidents, breaches and floods, full fare for the
entire booked journey without any deduction for the travelled portion and
without levy of cancellation charge shall be refunded at the station at
which the journey is terminated under the following circumstances :-
(a) when the
railway is unable to carry the passenger to destination station within a
reasonable time by arranging transhipment or diversion or otherwise; or
(b) when the
passenger is involved in a railway accident and/or injured in the accident
and does not continue his journey; or
(c) in the case
of death or injury to a passenger in a railway accident, the kith and kin
of the passenger have to terminate the journey.
(2) Where the
railway administration offers to carry the passenger to his destination
station by any diverted route or by arranging transhipment or otherwise,
and the passenger is not willing to avail of such an alternative
arrangement, fare for travelled portion shall be retained and the balance
amount of ticket shall be refunded as the fare for untravelled portion,
without levying any cancellation charges, at the station at which the
journey has been terminated.
(3) Where the
train journey is dislocated enroute due to bandhs, agitations or rail roko,
fare for travelled portion shall be retained and the balance amount of
ticket shall be refunded as the fare for untravelled portion, without
levying any cancellation charges.
(4) If
the trains, which have separate all-inclusive fare structure on point to
point basis, are terminated at a non-scheduled stoppage of the train and
the passenger is not willing to avail of the alternative arrangement made
by the railway administration to carry the passenger to his destination
station, fare for the distance travelled shall be retained based on the
per kilometer fare of ticket and balance amount shall be refunded as the
fare for untravelled portion of journey.
15. REFUND OF
CERTAIN FARE ON FAILURE TO PROVIDE AIR-CONDITIONING FACILITY IN AIR-CONDITIONED COACHES :
(1)
Where the air-conditioning facility could not be provided for a portion of
journey, refund on tickets issued for air-conditioned coaches shall be
granted for such portion on the following basis, namely :
(a) if the ticket
is for air-conditioned first class, the difference between the
air-conditioned first class fare and first class fare;
(b) if the ticket
is for air-conditioned sleeper/air-conditioned 3-tier sleeper class, the
difference between air-conditioned sleeper/air-conditioned 3-tier sleeper
class fare and sleeper class fare (Mail and Express);
(c) if the ticket
is for air-conditioned chair car, the difference between air-conditioned
chair car fare and second class fare (Mail and Express);
(d) if the ticket
is for executive class, the difference between the notified executive
class fare for the concerned section and the first class fare (Mail and
Express) for the concerned distance of that section.
(2)
The refund of difference of fare under sub-rule (1) shall be granted at
the destination station on production of the ticket alongwith a
certificate from the conductor or the guard or the traveling ticket
examiner of the train giving particulars of the ticket, number of the
coach and stations between which the air-conditioning facility was not
provided, and is presented within twenty hours of arrival of the train.
16. WHEN PASSENGERS ARE MADE TO TRAVEL IN LOWER CLASS FOR WANT OF ACCOMODATION : If the ticket holder of
a higher class is made to travel in a lower class for want of
accommodation in the class for which the ticket was issued, refund of the
difference between the fare paid and the fare payable for the class in
which it is actually used shall be granted at the destination station or
at the originating station, as the case may
be:
Provided
that refund shall be granted at the destination station on production of a
certificate from the conductor or the guard or the traveling ticket
examiner of the train certifying that the holder of the ticket had to
travel in a lower class for want of accommodation in the class for which
it was issued and the ticket, alongwith the above certificate, is
presented within two days of the date of issue of the certificate
(excluding the date of issue of the certificate).
17. LOST, MISPLACED, TORN OR MULTILATED TICKETS :
(1) No
refund of fare in respect of a lost or misplaced ticket shall be granted.
(2)
Refund of fare shall be granted in respect of a torn or mutilated ticket
if its genuineness and authenticity are verifiable on the basis of the
particulars visible on the face of the ticket.
(3) (i) If the
reservation status of a lost, misplaced, torn or mutilated ticket, at the
time of receipt of the application for issuance of a duplicate ticket for
the purpose of undertaking journey, is reserved or RAC and that the
duplicate ticket is sought before preparation of reservation chart of the
concerned train, the station master shall issue a duplicate ticket in lieu
of the original ticket on collection of the clerkage charge per
passenger.
(ii) If a
duplicate ticket in lieu of a lost or misplaced reserved ticket is sought
after preparation of reservation chart of the concerned train, it shall be
issued on collection of a charge equivalent to fifty per cent. of the
total fare. Duplicate tickets shall, however, not be issued in respect of
RAC tickets after preparation of reservation chart of the concerned
train.
(iii) If duplicate
ticket in lieu of a torn or mutilated reserved or RAC ticket is sought
after preparation of reservation chart of the concerned train, it shall be
issued on collection of a charge equivalent to Twenty five per cent of the
total fare.
(iv) A
duplicate ticket in respect of a party coach ticket or a special train
ticket, shall be issued upto the time of departure of the train, on
collection of a charge equivalent to ten per cent of the total fare.
(4) (i)
No refund shall be granted in respect of charges collected under sub-rule
(3) except in cases where the lost or misplaced ticket is traced after the
issuance of a duplicate ticket and presented alongwith the duplicate
ticket before departure of the train. The charges collected towards the
issuance of duplicate ticket shall be refunded after deducting five per
cent. thereof subject to a minimum deduction of rupees twenty. In case
the journey is also not undertaken, the cancellation charges on the
original ticket shall be determined as provided under these rules.
(ii) If the
passenger, who has paid excess charges in train on account of his reserved
ticket or RAC ticket being lost, misplaced, torn or mutilated, makes an
application to a railway administration for grant of refund of the charges
paid in train, the Chief Commercial Manager (Refunds) of that Railway
administration may, after making such enquiry as he may deem necessary,
grant refund of total charges realised in the train, after retaining the
cancellation charges at fifty per cent. of a single journey ticket fare
per passenger provided that no one has taken refund earlier on the
original ticket.
18. WAIT-LISTED
PASSENGERS ON CONCESSION AND PRIVILEDGE TICKET ORDER TICKETS :
When any person has purchased a ticket on any concessional order or
privilege ticket order, and is wait-listed for reservation in any train,
he shall be entitled to avail of the same ticket for reservation in any
other train on the same date or any other date, without losing the benefit
of concessional fare.
19. UNUSED PORTION
OF RETURN TICKETS :
(1)
No refund
shall be granted on the unused portion of the concessional return tickets.
(2)
When a
return ticket is issued without any concession, it shall be treated like
two single journey tickets and the refund shall be granted accordingly.
20. REFUND OF FARE ON UNUSED TICKETS AND FREIGHT REALISED ON LUGGAGE TICKETS IN RESPECT OF LUGGAGE BOOKED ON THE SAME TICKET IN CASE THE JOURNEY IS NOT UNDERTAKEN :
(1)
Refund of freight on luggage shall be granted by the station master as
under:
(a)
Luggage is
with-drawn at starting station
Luggage ticket
shall be cancelled and freight already collected shall be refunded
after recovery of wharfage charges, if any, and deduction of
cancellation charge of rupees five per luggage ticket. Journey
ticket shall be endorsed to the effect.
(b)
Luggage already
Dispatched from
the starting station
Freight charges on
weight admissible as free allowance shall be collected and remarks
to this effect endorsed on journey ticket.
(2) On
production of journey ticket on which luggage has been booked, the fare
shall be refunded only if bearing the endorsement referred to in sub-rule
(1) on the unused ticket after deducting the cancellation charges or
clerkage as per rules.
21. APPLICATION FOR REFUND IN OTHER CIRCUMSTANCES :
For refund of fare under circumstances other than those specified in these
rules or where refund is not admissible or granted at the station on
account of expiry of time limits prescribed under these rules or
otherwise, a Ticket Deposit Receipt shall be issued to the passenger in
lieu of the surrendered ticket, at the station where ticket has been
surrendered and the passenger may apply for refund, within ninety days
from the day of commencement of journey, to the Chief Commercial Manager
(Refunds) of the railway administration under whose jurisdiction the
Ticket Deposit Receipt issuing station comes, enclosing the original
Ticket Deposit Receipt. Ticket Deposit Receipt shall be issued only upto
thirty days after the scheduled departure of the train.
1. NO REFUND ON TICKETS UPTO THE VALUE OF CLERKAGE CHARGE :
In all cases
where the fare collected is less than or equal to clerkage charge, no
refund is admissible on cancellation or surrender of tickets.
2. NO REFUND ON BREAK JOURNEY ON RAJDHANI/SHATABADI TICKETS :
Since the fares for Rajdhani/Shatabdi trains are on point-to-point basis,
break journey on tickets for these trains is not permissible and,
therefore, no refund is admissible on these partially used tickets.
3. REFUND FOR LESS NUMBER OF PASSENGERS traveling
ON COMBINED TICKET :
(i)In cases where it is known before the commencement of the journey that
less number of passengers will be traveling, the original combined ticket
is collected at the starting station and a free EFT issued for the
remaining passengers. Refund for the number of passengers not traveling,
is granted at the station itself after deducting the usual cancellation
charge.
(ii) The parties
who cannot claim refund before the commencement of the journey should
approach the Conductor/TTE who will issue the prescribed Guard certificate
to this effect immediately after checking the tickets to enable the party
to claim refund from CCMs office.
4. NO FIR NEEDED FOR ISSUE OF DUPLICATE TICKET :
For issue of duplicate
tickets against the lost/misplaced tickets, FIR is not needed.
5.
ISSUE OF GUARD CERTIFICATE : The Guard/Conductor/TTE In-charge of the
coach should be approached for issuing the requisite Guard Certificate in
cases of (i) Lower class travel, (ii) Failure of AC in AC coach, (iii)
Termination of journey at en-route station and (iv) Less number of persons
traveling on combined ticket.
6.
DISCRETIONARY POWERS TO STATION MANAGERS OF CERTAIN STATIONS FOR GRANT OF REFUND AFTER THE NORMAL PRESCRIBED TIME LIMITS :
(i) IN CASES WHERE REFUND IS ADMISSIBLE IN CASH AT THE STATION, THE STATION MASTERS IN-CHARGE OF FOLLOWING STATIONS HAVE BEEN DELEGATED SPECIAL DISCRETIONARY POWERS FOR GRANT OF REFUND :
1
Bombay VT
2
Dadar
3
Pune
4
Kalyan
5
Nagpur
6
Thane
7
Bhopal
8
Jabalpur
9
Ghatkopar
10
Agra Cantt
11
Dombivli
12
Jhansi
13
Solapur
14
Gwalior
15
Bhusawal
16
Kurla
17
Nasik
18
Mulund
19
Gulbarga
20
Ambarnath
21
Akola
22
Kanpur Central
23
Bhandup
24
Jalgaon Jn
25
Mathura Jn
26
Satna
27
Katni Jn
28
ManmadJn. (BG)
29
Vikhroli
30
Itarsi
31
Mankhurd
32
Ulhasnagar
33
Byculla
34
Badnera
35
Khandwa Jn.
36
Faridabad
37
Sion
38
Mumbra
39
Vadala
40
Masjid
41
Govandi
42
Wardha
43
Shahad
44
Chalisgaon
45
Banda
46
Bina Jn.
47
Raja-Ki-Mandi
48
Chembur
49
Saugor
50
Morena
51
Sandhurst Road
52
Shegaon
53
Lonavala
54
Maihar
55
Guru Teg Bahadur Ngr
56
Habibganj
57
Ahmednagar
58
Burhanpur
59
Chandrapur (Maharastra)
60
Currey Road
61
Amravati
62
Badlapur
63
Vidisha
64
Daund
65
Balharshah
66
Lalitpur
67
Howrah
68
Patna
69
Dhanbad
70
Sealdah
71
Asansol Jn.
72
Gaya Jn.
73
Mughalsarai
74
Barddhaman
75
Bhagalpur
76
Durgapur
77
Buxar
78
Jasidih
79
Dum Dum Jn.
80
Arrah Jn.
81
Mokamah
82
Dehri-on-Sone
83
Naihati
84
Malda Town
85
Srirampur
86
Bandel Jn.
87
Koderma
88
Raniganj
89
Barrackpore
90
Danapur
91
Barauni Jn.
92
Tarakeswar
93
Ballyganj
94
Ranaghat
95
Chandannagar
96
Krishnannagar City
97
Jamalpur
98
Kanchrapra
99
Bakhtiarpur
100
Kiul Jn.
101
Bolpur
102
Gomoh Jn.
103
Rampurhat
104
Sodapur
105
Luckeesarai
106
Sasaram
107
Belgharia
108
Jamui
109
Jhajha
110
Shyamnagar
111
Sahibganj
112
Daltonganj
113
Hazaribagh Road
114
Patna Saheb
115
Madhupur
116
I.R.C.A.
117
New Delhi
118
Delhi
119
Kanpur
120
Varanasi
121
Lucknow
122
Allahabad
123
Amritsar
124
Ludhiana
125
Jodhpur Jn.
126
Jullundhur City
127
Ambala Cantt.
128
Bareilly
129
Pathankot
130
Dehradun
131
Bikaner
132
Moradabad
133
Aligarh
134
Hazrat Nizamuddin
135
Saharanpur
136
Meerut City
137
Haridwar
138
Chandigarh
139
Ghaziabad
140
Faizabad
141
Bhatinda
142
Shahjahanpur
143
Raikabagh Palace
144
Sri Ganga Nagar
145
Hanumangarh Jn.
146
Ferozepur Cantt.
147
Etawah
148
Jalandhar Cantt.
149
Tundla
150
Partapgarh
151
Mirzapur
152
Panipat
153
Jhangai
154
Akbarpur
155
Jammu Tawi
156
Delhi Shahdara
157
Sonepat
158
Jaunpur
159
Phagwara
160
Rewari
161
Beas
162
Raebareilly
163
Bhadohi
164
Rohtak
165
Lalgarh( BG&MG)
166
Muzaffarnagar
167
Karnal
168
Roorkee
169
Jagadhari
170
Suratgarh (MG & BG)
171
Meerut Cantt.
172
Ferozabad
173
Hapur
174
Sultanpur
175
Hissar (BG & MG)
176
Hardoi
177
Rampur
178
Nazibabad
179
Unnao
180
Fatehpur
181
Ayodhya
182
Delhi Cantt.
183
Sadulpur
184
Shimla
185
Khanna
186
Kalka
187
Patiala
188
Bhiwani
189
Rajpura
190
Kurushetra
191
Amroha
192
Prayag
193
Churu
194
Shikohabad
195
Rattangarh
196
Sirhind
197
Chandausi
198
Gorakhpur Jn.
199
Muzaffarpur
200
Lucknow Jn.
201
Siwan Jn.
202
Samastipur
203
Chupra Jn
204
Deoria Sadar
205
Gonda Jn.
206
Katihar Jn.
207
Basti
208
Saharsa
209
Barauni Jn.
210
Varanasi
211
Kanpur Central
212
Hajipur Jn.
213
Darbhanga
214
Mankapur
215
Khagaria
216
Ballia
217
Badshahnagar
218
Kathgodam
219
Mau Jn.
220
Kasganj
221
Khlilabad
222
Bhatni Jn.
223
Baharaich
224
Barhni
225
Banmankhi
226
Pilibhit
227
Fatehgarh
228
Sonepur Jn.
229
Bareilly Jn.
230
Salempur
231
Guwahati
232
Siliguri Town CBO (BG)
233
New Jalpaiguri (BG)
234
Dimapur
235
Tinsukia Jn.
236
Kishanganj (BG)
237
Katihar
238
Silchar
239
New Coochbehar
240
Madras Central PR(BG)
241
Bangalore PRS
242
Coimbatore
243
Ernakulam Jn
244
Madras Beach PRS
245
Madras Central
246
Trivandrum Central
247
Calicut
248
Trichur
249
Mangalore
250
Madurai Jn.
251
Bangalore City
252
Madras Egmore
253
Quilon Jn.
254
Kottayam
255
Tiruchchirappalli Jn.
256
Cannanore
257
Salem
258
Erode
258
Erode
259
Palghat
260
Chengannur
261
Ernakulam Town
262
Katpadi
263
Tirunelveli
264
Tellicherry
265
Mysore
266
Arakkonam
267
Tambaram
268
Bangalore Cant.
269
Alwaye
270
Tiruvalla
271
Tiruppur
272
Shoranur Jn.
273
Madras Beach
274
Tirur
275
Tuticorin
276
Changanachari
277
Thanjavur
278
Cochin Harbour Terminus
279
Badagara
280
Hubli
281
Kasaragod
282
Tiruvallur
283
Dindigul
284
Kuttipuram
285
Chengalpattu Jn.
286
Hyderabad Deccan
287
Secunderabad
288
Vijayawada
289
Tirupathi
290
Rajamundry
291
Kacheguda
292
Guntur
293
Warangal
294
Kazipet
295
Nellore
296
Aurangabad
297
Kolhapur
298
Nanded
299
Khamman
300
Ongole
301
Hubli
302
Tenali Jn.
303
Parbhani
304
Miraj BG
305
Kakinada Town
306
Samalkot
307
Belgaum
308
Raichur
309
Eluru
310
Ramagundam
311
Chirala
312
Jalna
313
Tadepalligudem
314
Madgaon
315
Renigunta
316
Vasco-da-gama
317
Mancherial
318
Bellary Jn
319
Anakapalli
320
Nidadavolu
321
Gudivada
322
Cuddapah
323
Tuni
324
Guntakal
325
Nizamabad
326
Gudur
327
Bhimavaram Jn.
328
Kharagour
329
Baleswar
330
Mecheda
331
Begnan
332
Midnapore
333
Panskura
334
Ranchi
335
Bokaro steel city
336
Hatia
337
Adra
338
Tatanagar
339
Chakradharpur
340
Jharsugunda
341
Rourkela
342
Bilaspur
343
Raipur
344
Durg
345
Bhillai Power House
346
Bhatapara
347
Raigarh
348
Champa
349
Nagpur
350
Rajnandgaon
351
Gondia
352
Sambalpur
353
Visakhapatnam
354
Vizianagram
355
Srikakulam
356
Berhampore
357
Bhubaneswar
358
Cuttack
359
Puri
360
Khurda Road
361
Palasa
362
Bhadrak
363
Balasore
364
Shahdol
365
Itwari Jn.
366
Dongargarh
367
PRS Bombay
368
PRS Ahmedabad
369
Surat
370
Bombay Central
371
Vadodara
372
Jaipur
373
Andheri
374
Borivali
375
Churchgate
376
Ahmedabad (BG)
377
Malad
378
Dadar
379
Bharuch
380
Ajmer Jn.
381
Indore Jn. (BG)
382
Goregaon
383
Ujjain (BG
384
Kota Jn.
385
Ahmedabad(MG)
386
Virar
387
Kandivali
388
Valsad
389
Bandra
390
Santacruz
391
Bhayandar
392
Rajkot
393
Grant Road
394
Ratlam Jn. (BG)
395
Jogeshwari
396
Vasai Road
397
Vapi
398
Navsari
399
Vila Parle
400
Gandhidham BG)
401
Anand
402
Dahisar
403
Indore (MG)
404
Agra Fort (MG)
405
Udaipur City
406
Nadiad (BG)
407
Elphinstone Road
408
Charni Road
409
Khar Road
410
Ankleshwar (BG)
411
Bilimora
412
Mahim
413
Nalasopara
414
Lower Parel
415
Agra Fort (BG
416
Marine Lines
417
Boisar
418
Mathura Jn.
419
Udhna
420
Falna
421
Sikar
422
Palghar
423
Jamnagar
424
Ratlam (MG)
425
Abu Road
426
Alwar
427
Nagda
428
Swaimadhopur
429
Dahanu Road
430
Palanpur
431
Gangapur City
432
Mehsana
433
Dahod
434
Bhopal
435
Maninagar
436
Bhilwara
437
Chittorgarh
438
Mahalaxmi
439
Wadharva
440
Surendranagar (BG)
441
Godhra Jn.
442
Nimach
443
Bandikui Jn
444
Bayana Jn.
445
MHOW
446
Hindaun City
447
Bharatpur Jn.
448
Veraval
449
Porbandar
450
Amalner
451
Marwar Jn.
452
Bhavnagar Terminal
(ii) Station
Masters can grant refund of fare, after levying usual cancellation
charges, on unused tickets issued from their Station where refund is
otherwise not admissible at the counter only on account of expiry of time
limits prescribed in Refund Rules.
(iii) After the
Station Manager is satisfied about the reasoning of passenger for not
taking refund within the stipulated time limit and after ensuring that the
ticket has not been used, they may grant refund. If they are not
satisfied, the normal procedure of issuing TDR will be followed in case of
Reserved/RAC tickets only.
