FAQ's List
GENERAL
NEED SPECIFIC
PLEASE NOTE
The site maintenance
activities takes place from 2300hrs to 0500 hrs (Indian
Standard Time) daily. During this period information will not
be available. Also, note that since the system is shut for
maintenance activities no status changes take place during
this period.
Internet Reservation
Facility through Credit Cards
Recently internet reservation facility
has started on Indian Railways. The web site http://www.irctc.co.in
is operational, wherein you can get the railway reservation done through
Credit Cards.
For more on Reservation
through credit cards click here
Internet
Reservation
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Online PNR and seat availability query timings
The online PNR and seat availability queries are fetched from the computerized
reservation applications, which are open to public from 08:00 hrs. IST to 20:00
hrs IST on weekdays and from 0800 hrs IST to 1400 hrs IST on SUNDAYS. These
online reservation applications are shut down daily around 2300 hrs IST and
booted around 0500 IST hrs on weekdays. On SUNDAYS the shutdown is done
earlier.
Due to the dynamic changes taking place in the PNR status updation and the
availability positions, these two types of queries have to be fetched from the
online reservation applications, hence the non- availability of them after
certain timings. The sheer size of these databases does not allow them to be
copied over network lines.
Please note that the web site is functional 24 hrs. a day and other queries
(trains between any two stations, fare queries, etc.) are functional throughout
the day.
Network connectivity failures
Please read the above paragraph. As mentioned in it, for the PNR and seat
availability queries, the result is fetched from the computerized reservation
applications at the five sites, viz. New Delhi, Mumbai, Kolkata, Chennai and
Secunderabad. If there is any network link failure, or if the network lines are
very congested, then this error message is displayed. It might so happen, that
you are getting seat availability and PNR information for say trains originating
from New Delhi and Kolkata, but not for trains originating from Mumbai.
SMS services
Now all the enquiries offered on the web site
www.indianrail.gov.in
are available on your mobile phone through SMS facility. For more information on
the mobile service providers and the key words to be used on the mobile, please
click here,
SMS
help .
Please note that we are giving the backend service only for the SMS queries.
For more information and help on key words and SMS facility, kindly contact the
mobile service provider according to the table.
Preffered browser
This web site is best viewed with Microsoft Internet Explorer 4.0 and above.
It might not give desired results with other browsers. All the pages, color
schemes and scripts have been tested for IE 4.0 and above.
Latest arrival and departure timings
The latest arrival and departure timings of delayed trains, alongwith diverted routes etc.
will be made available shortly on this web site only.
Grievances against amenities in trains/
platforms /officials. Suggestions for web site.
The complaint software is presently under development. We try our best to forward your grievances
to the concerned department. However please note that this is not always possible.
Please note that all your complaints and suggestions for the improvement of the
web site http://www.indianrail.gov.in
can be put on the
Feedback
& suggestions page.
Please note that, in case of any problems, give the query type (hyper link),
the inputs which you gave, and the exact error message generated by this web
site. All this will help us in solving the problems quickly. In the absence of
such inputs, we can't solve the problems.
Trains between important stations
On activating this option you will be prompted to select the source and destination
from the drop down list box. Also select the appropriate class of travel and click get it.
This option displays a list of all trains that ply between
the mentioned station pair along with the classes, arrival
and departure time and days of run. After selecting a train
and corresponding classes of relevance it is possible to find
the availability, fare and route of the train using the
available buttons.
NOTE : If station you are looking for is not in the important trains
list, please use the "station_code"
enquiry, to get the station codes and then use the query for
Trains
between source and destinayion.
( TIP : This is the most exhustive
option and is of great help in planning a journey)
Passenger
Status
This option displays the current status of a booked
ticket. Please note that in case there is any change in the
staus after chart preparation it will not be available
through the system and can be known only at the station,
which in effect means that the status indicated by the system
after the chart preparation will not be further updated.
Concessional
Fare enquiy for a train
This option displays a complete breakup of the fare for
valid classes of a train and a pair of stations. Note that
valid classes depends on the pair of stations and the entered
concession code. It is also possible to view the fare for
different age groups. Availability for this train can also be
obtained from here using the available buttons.
Station codes
This option helps you to obtain the list of station codes
of those stations where the station name matches the input
sub-string. This offers the option of searching for stations
names which start with the input string or which some where
in their name contain the input string. You may see the
output sorted on either the station name or code.
Train Schedule
On activating this option you will be prompted to enter
few characters of either the Train name or Train number of
the train you are interested in. On submitting the query a
list of all trains that match the entered characters will be
displayed along with their respective source and destination
details.
Now from here you may select the train of your requirement
and then click on the button labled as Get Route. This will
display the complete route of the selected train along with
arrival & departure details.
Passenger service information
This has a list of :
Journey Planning
Step 1:
Using the menu option
'Trains
/ Berths / Full Fare' get the list of train numbers.
Note : If you know the
station code you can also directly enter the codes after
clicking on
'Know
Station Codes ! Click here', Otherwise just enter 2-3
characters of the station names you are interested in (in
the source and destination station fields). This will
prompt you with valid station codes as per the input
strings out which you can select stations that satisfy
your requirement.
Step 2:
Click on 'Get It'.
Step 3:
If there are no trains between the specified pair of
stations you will be prompted with an error.
Step 4:
After you see the list of trains, enter the desired
date of journey and select the train of your choice using
the radio button next to the desired train number. Also
select the desires class. You are now in the capacity to
get the Availability, Fare, Route Information for the
selected train using the buttons provided both on the top
and bottom of the table.
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